Right of withdrawal
Your right of withdrawal assures you the possibility of returning your goods and obtaining the refund of the sum you paid.
Our returns policy allows you to change your mind about your purchase and to return the bought product, without having to specify the cause, within 30 days of delivery, unless your right of withdrawal is excluded from the enforceable rules, that is, if the goods are to be used in the execution of your professional, commercial or entrepreneurial activity.
To assert your right of withdrawal, you must send us a relevant communication, even through the page “Contact Us” of our website, within 30 working days of the day in which you received your purchased goods.
Beginning from the date of your withdrawal communication, you have 14 working days to return us your purchased goods. The return charges are at your expense, as provided by law.
The products must be intact, not used and not damaged. If the returned articles show any damage or signs of wear which derive from a non necessary handling, we could withhold from your return an amount equivalent to their diminished value, to establish their kind, their features and their functioning. More particularly, it is not sufficient to return the boxes or the pallet to the courier, but it is necessary to remove the plants from their packaging, water them and then pack them again.
The purchased products must be returned in their integrity, even in case of kits; the returned products must be sent us in just one shipping.
You must send the goods, at your expense, to the following address: Azienda Agricola Tempesti Stefania - Via del Bolacchione, 2 – 51100 Pistoia, Italia
We will refund you the amount you paid at the time of purchase as quickly as possible and, in any case, within 14 working days of the day in which we received your withdrawal communication. However, we reserve the faculty of withholding the refund until we receive the product intact and how you received it.